Android
Delete your Recharge & Bills account
Developer:
How to request account deletion
Follow the in-app steps. If you can’t access the app, use the “No-app access” form below or email us.
- 1
Open the Android app
Ensure you’re signed in with the account you want to delete.
- 2
Go to Profile → Account → Delete account
Review what is deleted or retained, then submit your request.
- 3
Verify ownership
We’ll verify via your registered mobile number (OTP). No UPI or bank data is requested by this platform.
- 4
We process the deletion
After confirmation, we schedule deletion and send you a confirmation.
Heads-up
Uninstalling the app does not delete your account. Please submit a request using the steps above.
No-app access? Request here (UI only)
If you don’t have access to the app, fill this UI form and contact us via email. (This page doesn’t submit data.)
+91
Number used in the app.
We’ll send status updates here (if provided).
What we delete — and what we keep
This platform provides mobile/DTH recharges & utility services. We do not offer UPI or bank linking.
Deleted on account deletion
- Account profile (name, mobile, email)
- Saved preferences & app settings
- Saved recharge beneficiaries / labels
- Device tokens used for notifications
- Support tickets linked to your account (except legal holds)
Retained (legal / operational)
- Transaction records & invoices (operator, amount, timestamp, masked numbers)
- Tax & accounting records required by Indian law
- Security, anti-fraud and audit logs
- Backup copies until overwritten by routine cycles
Retention periods
Transaction & accounting records may be retained for up to 8 years (e.g., Companies Act & tax requirements). Security/audit logs are typically retained for 180 days–24 months. Backups may persist for up to 90 days before being cycled. Data under a lawful request or dispute hold may be retained until resolution.
FAQ
Common questions about deletion
This page is for information/UI only and contains no active submission or deletion functionality.